Shipping Policy

Shipping Options- Excel Releaf has partnerships with multiple carriers including FedEx, UPS and USPS Priority to best serve our customers. Depending on the location of the shipment, we will select the best and fastest possible shipping service for your location.

Please note: As a result of the COVID-19 pandemic, our ability to ship overnight has become severely limited. When possible, we will return to our normal shipping practices which will allow customers the option to upgrade delivery service to Overnight for a fee. In those instances, we will ship out with either FedEx or UPS.

We are currently not shipping to Alaska, Idaho and South Dakota.

Returns and Refunds

All new and unopened products come with a 7-day money-back guarantee based on the delivery date as provided by the shipper. To receive a refund or to return products, please contact our customer service team at customerservice@excelreleaf.com. For all products over 7 days, sales are considered final.

Exchange Policy:

If any products arrive damaged or broken, or part of your order is missing, you must notify the Company within 3 days of delivery.